Question 1

What services does Complete Health Partners offer?

Accepted Answer

We provide end-to-end healthcare consulting services including practice accreditation (RACGP 5th edition), WorkCover and CTP provider setup, clinic operational design, allied health integration, telehealth program development, revenue cycle management, compliance advisory, and staff training programs. Our services are tailored to GP clinics, allied health practices, day hospitals, and employer health programmes across Australia.

Question 2

How long does the accreditation process take?

Accepted Answer

The accreditation timeline varies depending on your practice's current readiness. Typically, we work with practices over a 3 to 6 month period to prepare for RACGP 5th edition accreditation. This includes a gap analysis, policy and procedure development, staff training, and a mock assessment. Many of our clients achieve accreditation on their first attempt with zero non-conformities.

Question 3

Do you work with practices outside of Sydney?

Accepted Answer

Absolutely. While our head office is based in Sydney, we work with healthcare providers right across Australia. We deliver our consulting services through a combination of on-site visits and remote support, ensuring regional and rural practices receive the same level of expertise. We have successfully partnered with clinics in every state and territory.

Question 4

What is a typical engagement timeline?

Accepted Answer

Our engagements are structured to suit your needs. A focused project such as billing optimisation or WorkCover setup typically runs over 4 to 8 weeks. Comprehensive operational reviews and accreditation programmes usually span 3 to 6 months. We also offer ongoing retainer arrangements for practices that require continuous advisory support and compliance monitoring.

Question 5

How do you charge for your services?

Accepted Answer

We offer flexible pricing models including fixed-fee project engagements, monthly retainer packages, and day-rate consulting. Every engagement begins with a complimentary discovery session where we assess your needs and provide a clear, transparent proposal. There are no hidden costs, and we structure our fees to deliver measurable return on investment for your practice.

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