Privacy Policy

01

Introduction

Complete Health Partners Pty Ltd (ABN 38 678 396 051) (“Complete Health Partners”, “we”, “us”, “our”) is an Australian healthcare holding company. We acquire and integrate practices, advise operators, operate direct-to-consumer telehealth services, manage pharmacy logistics, provide marketing services to healthcare organisations, and own and operate medical centres. This policy explains how we handle personal information across those activities and through this website.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

02

Information we collect

• Identifying information. Your name and email, and optionally your phone number and organisation, when you submit an enquiry. Name and email are required; phone and organisation are optional.
• Engagement context. The reason for your enquiry — acquisition, partnership or co-investment, advisory, or other — the message you provide, and any other information you choose to include.
• Business contact information. The name, role, practice or organisation and business contact details of practice owners, principals, professional advisers and others who may introduce us to them. We obtain these from the individual, through introductions and referrals, from publicly available sources such as practice websites, business directories, ABN Lookup and LinkedIn, and from commercial data providers. We record where we obtained each person’s details and any request not to be contacted. For registered health practitioners, we may also confirm registration details published on the AHPRA public register.
• Technical information. IP address, browser, device type, submission timestamp, and aggregate usage signals collected through privacy-focused analytics.

03

How we use it

• To respond to enquiries and progress a potential engagement.
• To identify and assess practices that may suit a partnership or acquisition, including by confirming practitioners’ registration details on the AHPRA public register.
• To contact practice owners, principals and professional advisers about potential partnerships, acquisitions and other business opportunities relevant to their role, and to keep a record of the source of their details and their contact preferences.
• To send service or transaction communications relevant to an existing relationship.
• To improve this website and our operations.
• To meet legal and regulatory obligations.

We do not sell, rent, or trade personal information.

04

Disclosure

We disclose personal information only to:

• our service providers — including the form-delivery provider that processes website enquiries, our analytics provider, and the email and contact-management services in which we hold business contact information and correspondence (see section 05) — and professional advisers bound by confidentiality;
• a party to whom you have consented to disclosure;
• a party where disclosure is required or authorised by law.

05

Overseas recipients

Some of our service providers store or process information outside Australia. Specifically, website enquiries submitted through this site are processed by a form-delivery provider (Web3Forms) located in the United States, and website analytics are provided by Plausible Analytics in the European Union. Business contact information and related correspondence are held in email and contact-management services that may store or process data outside Australia.

Where we disclose personal information to an overseas recipient we remain accountable for it under APP 8, and we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

06

Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee the security of personal information.

07

Retention

We keep personal information only for as long as we need it for the enquiry, relationship or business opportunity it relates to, and to meet our legal and record-keeping obligations. We review business contact information collected for outreach periodically. If you ask us not to contact you, we keep only the details needed to honour that request, namely your name, the contact details concerned and the date of the request, and we use them for no other purpose. When information is no longer needed, we destroy or de-identify it.

08

Data breaches

If we become aware of an eligible data breach likely to result in serious harm, we will assess it and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) consistent with the Notifiable Data Breaches scheme.

09

Access and correction

You may ask us for access to the personal information we hold about you, or to correct it, by contacting us (see section 17). We will respond within a reasonable time, ordinarily within 30 days, and we do not charge an excessive fee for access. If we refuse a request, we will tell you why and how to seek a review.

10

Marketing and opt-out

Submitting an enquiry authorises us to contact you about that enquiry; it does not constitute consent to receive general marketing communications. Any marketing electronic message we send will include a functional unsubscribe facility, and you may opt out of marketing communications at any time.

Messages about potential partnerships, acquisitions and other business opportunities are marketing communications for the purposes of this section. If we have contacted you about a business opportunity, you may ask us where we obtained your details, and ask us not to contact you again, by replying to our message or by contacting us (see section 17). We do not charge for either request. We will tell you the source of your details within a reasonable time, and we will act on a request not to be contacted within five business days and apply it to all of our communications.

11

Cookies and analytics

We use Plausible Analytics, which does not set cookies and does not identify individual users. We collect aggregate data only.

12

Children

This site and our commercial services are not directed to anyone under 18. We do not knowingly collect personal information from children.

13

Your rights

Under Australian privacy law you may:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion, subject to record-keeping obligations;
• opt out of marketing communications at any time;
• ask where we obtained your personal information, if we have used it to contact you about a business opportunity;
• lodge a complaint about our handling of your information.

14

Complaints

If you have a privacy complaint, contact us first (see section 17) and we will respond within a reasonable time, ordinarily within 30 days. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au or on 1300 363 992.

15

Availability of this policy

This policy is available free of charge on this website. We can provide a copy in an alternative format on request.

16

Updates

We may revise this policy. Material changes will be reflected in the “last updated” date above.

17

Contact

For privacy questions, requests, or complaints: