Privacy Policy
Last updated: 15 February 2024
1. Introduction
Complete Health Partners ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, organisation name, role, and state/territory
- Professional Information: Information about your healthcare practice, services of interest, and business challenges
- Technical Information: IP address, browser type, device information, and website usage data through analytics
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide requested services
- Send relevant updates about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- With service providers who assist in our operations (under strict confidentiality agreements)
- To protect our rights, safety, or property
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Lodge a complaint about our handling of your information
7. Cookies and Analytics
We use Plausible Analytics, a privacy-focused analytics tool that doesn't use cookies and doesn't track individual users. We collect only aggregated data to understand website usage patterns.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children.
10. International Data Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Complete Health Partners
Email: privacy@completehealthpartners.com.au
Phone: 1300 XXX XXX
Address: Sydney, NSW, Australia
13. Complaints
If you have a complaint about our handling of your personal information, please contact us first. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.