Privacy Policy

1. Introduction

Complete Health Partners (“we”, “us”, “our”) operates medical centres, conducts acquisitions, runs direct-to-consumer telehealth, manages pharmacy logistics, and advises operators across Australian healthcare. This policy explains how we handle personal information across those activities.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. Information we collect

• Identifying information. Name, email, phone, role, organisation, state or territory.
• Engagement context. The nature of your enquiry, the practice or business it relates to, and information you voluntarily share so we can respond.
• Technical information. IP address, browser, device type, and aggregate usage signals collected through privacy- focused analytics.

3. How we use it

• To respond to enquiries and progress a potential engagement.
• To send service or transaction communications relevant to an existing relationship.
• To improve this website and our operations.
• To meet legal and regulatory obligations.

We do not sell, rent, or trade personal information.

4. Disclosure

We share personal information only when:

• you have given consent;
• disclosure is required to deliver a service you have requested, including to professional advisers and service providers bound by confidentiality;
• required or authorised by law.

5. Security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access. No transmission over the internet is ever entirely secure; we accept that risk and work to reduce it.

6. Your rights

Under Australian privacy law you may:

• access the personal information we hold about you;
• request correction of inaccurate information;
• request deletion, subject to record-keeping obligations;
• opt out of marketing communications at any time;
• lodge a complaint about our handling of your information.

7. Cookies and analytics

We use Plausible Analytics, which does not set cookies and does not identify individual users. We collect aggregate data only.

8. Children

This site and our commercial services are not directed to anyone under 18. We do not knowingly collect personal information from children.

9. Cross-border transfers

Some service providers we use store information outside Australia. Where that occurs we take reasonable steps to ensure equivalent protection consistent with the Australian Privacy Principles.

10. Updates

We may revise this policy. Material changes will be reflected in the “last updated” date above.

11. Contact

For privacy questions, requests, or complaints:

Complete Health Partners
Email: privacy@completehealthpartners.com.au
General: hello@completehealthpartners.com.au
Sydney, NSW, Australia
ABN 38 678 396 051

If our response is unsatisfactory, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.